At TourKita PH, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Personal Information
When you make a booking or create an account, we collect:
- Full name
- Email address
- Phone number
- Nationality
- Hotel/accommodation details (for pickup)
- Payment information (processed securely by our payment partners)
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
- Referral source
2. How We Use Your Information
We use the information we collect to:
- Process and manage your tour bookings
- Communicate booking confirmations and updates
- Coordinate with tour operators for pickup and tour arrangements
- Process payments and refunds
- Send promotional offers and newsletters (with your consent)
- Improve our website and services
- Respond to customer service requests
- Comply with legal obligations
3. Information Sharing
We share your information with:
- Tour Operators: To facilitate your booked tours (name, contact, accommodation details)
- Payment Processors: To process your payments securely
- Service Providers: Who assist in operating our platform
- Legal Authorities: When required by law
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through certified partners
- Regular security audits and updates
- Limited access to personal data
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Request a copy of your data
To exercise these rights, contact us at privacy@tourkita.ph
6. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@tourkita.ph
- Phone: +63 912 345 6789
- Address: Tagbilaran City, Bohol, Philippines 6300